Receptionist for Customer Service Centre

About the role

The Receptionist will be the first point of contact for customers, agents, and visitors at the Macau Customer Service Centre. You will ensure a professional and courteous front‑desk experience while supporting the centre’s daily operations.

Key responsibilities

• Serve as the initial contact for customers, agents, and visitors, providing professional reception services.
• Manage customer registration, issue queue tickets, and control customer flow for efficient front‑line operations.
• Guide customers to the appropriate service counters and assist with navigation within the centre.
• Sign for packages, maintain visitor records, and handle reception‑related documentation.
• Support administrative and operational activities of the Customer Service Centre as needed.
• Escalate complaints or complex issues to the relevant team members.
• Perform other duties as assigned.

Required profile

• Minimum 1 year of experience in customer service, insurance, or related front‑facing roles.
• Strong interpersonal and communication abilities.
• Excellent time‑management and organizational skills.
• Ability to work independently and collaboratively within a team.
• Fluent in Cantonese and Mandarin; basic English preferred.