Brand Ambassador – Retail

About the role

Canada Goose is hiring a Brand Ambassador for its Macau store (Galaxy Macau). The role creates an outstanding customer experience that reflects the brand's authenticity, supports the store management team's plans and strategies, and helps deliver operational efficiency across the store.

Key responsibilities

• Store financial performance: contribute to store targets and achieve or exceed personal sales targets, varying by seasonality
• Engagement: build a positive store environment, attend meetings, events and product knowledge sessions, and act in line with Canada Goose's culture
• Operational excellence: follow operating procedures to reduce shrink, handle POS transactions accurately, keep inventory accurate and products well organized, process inbound and outbound shipments and returns, and maintain visual merchandise directives
• Customer experience: manage stock room, cash wrap and sales floor practices, and drive the Net Promoter Score (NPS)

Required profile

• At least 2 years of retail experience, preferably in a customer-focused environment
• Proven track record of successful store operations
• Experience with affluent and luxury brands and high-volume traffic is an asset
• Ability to stand for long periods and work standard, peak and holiday retail hours
• Good command of English, Cantonese and Mandarin

Required skills

• Inventory management and point of sale systems
• Basic Microsoft Office (Word and Excel) is an asset

What we offer

• A comprehensive and competitive Total Rewards program
• Career growth through internal and external programs
• Goose Rewards and ICON Rewards recognition
• Donation matching and paid volunteer time through CG Gives
• Tools and resources for physical and mental health