Head of Boutique - Watches and Fine Jewelry

About the role

As Head of Boutique for the Watches and Fine Jewelry division, you act as a key ambassador of the House, leading the boutique so that its environment, client experience and team behaviour reflect the heritage, craftsmanship and values of Chanel. You connect the boutique with the office teams and guide it toward operational excellence and client-centred leadership.

Key responsibilities

• Elevate the Chanel image by ensuring visual merchandising, boutique presentation and team grooming match the elegance of Watches and Fine Jewelry, working with the Visual Merchandising team
• Build a client-centric culture: champion client experience, understand clients' lifestyles and preferences, and deliver sensitive after-sales care and service quality
• Maintain accurate Client Experience Management data to support business planning and client development
• Lead the team with empathy and high standards, coach members in product knowledge, client engagement and selling skills, run performance discussions and growth plans, and partner with HR on recruitment and retention
• Drive daily, weekly and monthly sales performance, analyse results and take action, and work with the Product team on stock levels, assortment and rotation
• Ensure operational discipline in stock movement, transfers, policy adherence and boutique workflow
• Support High Jewelry events, introduce High Jewelry to new and existing clients, share its storytelling and craftsmanship, and coach the team in presenting and selling it

Required profile

• Experience leading a retail team of at least five members, ideally in luxury Watches and Fine Jewelry or a comparable luxury category
• Solid client engagement skills and the ability to build lasting relationships with high-value clients
• Understanding of boutique operations, including stock management and service processes
• Refined aesthetic sense and appreciation for visual merchandising
• Business acumen, learning agility, problem-solving skills and a collaborative mindset
• Secondary education or above; a university degree is preferred
• Professional gemology certifications such as GG, DGA or FGA are advantageous